Messaging is better with #Friends
Benefit from the Advantages of Messaging Apps
Sending messages through various messengers has become an integral part of our lives. Messenger customer service allows your company to focus on its core business while ensuring fast and secure communication.
Customers want to be contacted via messengers
Fast customer communication via messengers is highly popular nationwide in Germany. According to statistics, the use of mobile chat apps is even at 88.8%.
Customers expect to be able to contact companies through the same communication channels they use daily to connect with their friends and family.
Therefore, it’s not surprising that companies can reach a significant portion of their target audience through messaging channels.
How Instant Messaging Improves Digital Customer Service
The integration of messaging apps expands the capabilities of your current service model.
Through channels like WhatsApp, Facebook Messenger, and Apple Business Chat, you can reach a wider range of customers while simultaneously reducing service costs.
Messaging diverts your customers from the more expensive service channels like phone and email, guiding them toward cost-effective platforms with significant automation potential.
Using messenger apps as a service channel also offers the following benefits:
User-friendliness
Messaging support enhances the user experience for customers accustomed to chatting via apps. Moreover, modern messengers offer an extensive media repertoire. Whether it's text, images, videos, or voice-only communication, customer engagement happens on multiple sensory levels.
Efficiency
Service agents can assist multiple customers simultaneously since they are not bound to one-on-one conversations. The asynchronous conversation flow on messenger platforms significantly boosts performance and interaction frequency in customer service. Additionally, because the conversation history is preserved in the app, the number of follow-up and repeat questions is reduced.
Verfügbarkeit
Your brand in your pocket: A customer can make inquiries anytime and from anywhere without having to wait for an agent. The customer support's response reaches the customer seamlessly on their preferred platform, eliminating hurdles along the customer journey.
Are you interested in our messenger service?
Feel free to download our service overview for free and without obligation, or get in touch with us now.
Why You Should Use WhatsApp for Customer Service
WhatsApp provides an efficient channel for all aspects of modern customer service. The app is used for answering general inquiries, sending updates and notifications, or assisting customers in managing their purchases and accounts.
With our extensive experience, we make WhatsApp outsourcing a meaningful choice for businesses looking to maximize their customer service
Facebook Messenger customer service is becoming increasingly popular
Facebook Messenger is an excellent customer service tool for businesses of all sizes. It’s affordable, highly effective, and makes it easy for customers to connect with companies.
Automated features also enable employees to solve more complex issues, thus providing better customer service.
Our experienced social media agents have all the necessary skills to provide your business with the best possible digital customer experience
The Best Messaging Outsourcing Solution: What Does DSaF Offer?
The search for external service solutions is becoming more popular year by year. But why is that? What are the advantages of partnering with a messaging outsourcing provider like DSaF?
Hiring support staff and building a top-notch messaging strategy come with high costs.
It’s much more efficient to focus on business development and entrust the management of all messenger channels to a professional service provider.
Our Promise:
- More Efficiency
- Management of all messenger channels
- Automation Possibilities
- A professionally trained messaging team
- Privacy-Compliant Messages and Applications
We make a difference
Experience
Expertise in modernem Kundenservice und der Anwendung aller digitalen Kontaktkanäle
1 Mio. Chats/Year
Our numbers speak for themselves. A high-quality messenger service for channels like WhatsApp, Telegram, iMessage, or Facebook Messenger.
Projects
Well-known brands trust our messaging expertise. We have successfully executed projects for brands like congstar, RTL, or Hertz.
250 service employees
Professional support from a team of 250 customer service experts
What delights our customers:
“Always fresh ideas, great collaboration, and reliable service.”
“The pragmatic approach and open, honest communication.”
“They think along and find pragmatic solutions. It’s a collaborative partnership.”
Would you like an overview of our service solutions related to digital customer service?
We’ve prepared it for you to download.
Any questions?
