Your Community Management Agency

Strategies for building and maintaining long-term customer relationships


Communities are better with #Friends

More and more companies are willing…

to invest in a community management agency for their customers, team members, or fans. The concept that people can connect with others in a community based on shared interests or characteristics is gaining increasing importance.

How to leverage our technical expertise and experience with communities

Customers can talk about you on a variety of public platforms: on social media or forums, on review platforms, and in stores that distribute your products.

In doing so, you should not leave the field solely to your communities when it comes to your assessment – interaction and nurturing of the communities are crucial.

We have been managing communities for over 20 years and know what matters in community management:

With a combination of technical expertise, strategy, and experience, we create an authentic, positive image of your company.


What benefits does community management offer you?

A community management solution brings your customers closer together and facilitates both personal and business interactions. A stronger brand attachment is what you can expect as a result!

Through professional community management, you can cultivate loyal brand advocates, but poor management can lead to shit stroms, and if you don’t act swiftly, it can harm your brand’s image in the long run.

Furthermore, professional community management can offer you the following benefits:

Service relief

Customers can take advantage of self-service options by receiving reliable advice within the community of like-minded individuals

Brand Awareness

A long-term and stronger customer loyalty is established. The ultimate goal is to increase brand awareness and build trust

Cost reduction

Online communities reduce service costs as their members act as an extended arm of a company and are capable of addressing arising questions

Are you in search of a community management agency?

You can now download our service overview for free and without obligation or get in touch with us

Social Media Community Management

Social media communities are an excellent way to create an independent and intimate online space for like-minded individuals.

The first step in building a social media community is establishing an emotional connection with potential members.

By providing valuable content and directly engaging with your target audience, you can strengthen their virtual bond.


The potential of a forum should not be underestimated

Many large companies still prefer a forum for building their community.

Forum posts are an excellent way for customers and potential customers to interact with each other.

The responsible community managers can also provide access to an FAQ document, allowing users to quickly find solutions when assistance or feedback regarding the offered goods or services is needed.


The best community management agency: What does DSaF offer?

Do you manage a forum or a social media channel for your company? If so, you know how time-consuming and challenging it can be to keep up with the constant stream of new posts and comments, not to mention trying to respond to everyone promptly and professionally. This is where we come in!

DSaF helps businesses keep track of all conversations on their platforms. We respond quickly and effortlessly and even gain insights into what people are saying about your brand.

Additionally, we moderate company content to ensure that only the most relevant and appropriate conversations are taking place in your forums and social media channels.

Our promise:


We make an impression with...


Many years of experience in moderating large communities

Social Media Experts

Our core competencies include channels such as Facebook, Instagram, Twitter, and LinkedIn, encompassing content strategy and management, as well as social media moderation



Well-known brands rely on our community management service. We manage communities for brands such as congstar or RTL

Professional community managers

Our professional community managers are ready to take charge of the development, care, and maintenance of your digital customer base

Do you want an overview of our service solutions related to digital customer service? We have prepared it for you to download.

Any remaining questions?

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