Chatbots are better with #Friends
Bots are increasingly making their way into our everyday lives in various places.
Why not in customer service as well? Chatbots may not completely replace your employees in the near future, but they can provide significant support. As a chatbot provider, we can assist you in automating essential customer processes.
What added value the combination of bots and human agents offers you.
Customers expect good customer service to be fast, competent, and conclusive. They also want to be assisted on whatever channel they are currently using.
With the multitude of possible channels, providing good service requires significant resources – both financially and in terms of personnel.
Because many customer inquiries and issues are repetitive, chatbots are an optimal solution for handling repetitive requests.
This way, you and your employees can focus on more complex requirements.
Where a AI chatbot enriches your customer service
Poorly worded questions, humor, or ambiguity – all these forms of expression typical for humans pose a challenge for Artificial Intelligence.
However, customized training on specific topics ensures that your bot reliably provides qualified responses 24/7.
Chatbots can handle thousands of customer inquiries simultaneously, reducing the average response time.
Furthermore, bots can enhance your service in the following ways:
Cost savings
A bot's response to an inquiry saves both time and money. Compared to a human service agent, bots offer around-the-clock assistance at a significantly lower cost.
Service alleviation
Bots typically handle simple, repetitive inquiries, allowing service agents to have more time to focus on complex issues
Personalization
The vast amounts of data processed by AI offer new possibilities for dialogue customization. Considering past messages enables a personalized response.
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Chatbots can be used in various industries
More and more companies are using chatbots to boost their revenues, convert users into customers, and enhance the overall customer experience.
In addition to customer service, chatbots can be utilized in various other areas of business, including sales, marketing, and even the automation of internal processes.
Regardless of the industry, a chatbot provider should always offer seamless integration and effective automation.
Implement chatbots in compliance with GDPR
The most critical part of implementation is the regulatory requirements when dealing with personal data in chatbots.
The processing of personal data has become stricter since the enactment of the General Data Protection Regulation (GDPR).
It is advisable to choose a German chatbot provider that enables the operation of a GDPR and data protection-compliant chatbot.
The best chatbot provider: What does DSaF offer?
Every bot starts from scratch: it can read language but has no knowledge of your company, your customers, or its role in your service. Our team teaches it what matters: understanding the customer’s intent and providing the right response in the appropriate tone – through individual on-the-job training.
he chatbot experts focus on developing intelligent chatbots to enhance communication with your customers and employees.
We provide real-time chatbot interactions 24/7, regardless of your customers’ time zone or location.
Our promise:
- Tailored chatbot solutions
- Service alleviation
- 24/7 Chatbot Availability
- GDPR-Compliant Chatbots
- Professional Chatbot Training
Chatbot development and training with DSaF
Our goal is for you to succeed. The team of chatbot experts will guide you at every point of the chatbot journey towards the most suitable solution for your company.
We support and assist you in every phase of chatbot creation, from ideation to post-launch support, to provide you with the maximum value.
Analysis
During the analysis, we work together with you to define the specific use case for your chatbot, a strategy, and measurable goals.
Development
For the development process, our specialists in bot development, ranging from developers to linguists, ensure that your bot has its own unique identity.
Advanced development
Even at an advanced training level, there will be new questions from time to time where your bot may not have an answer. Our training tool ensures that your bot continues to learn and can provide the answer on its own shortly.
Human Support
With our combination of team and tools, along with a seamless transition into a personal conversation with an expert, we guarantee stable and reliable service processes.
We score with...
Experience
Years of experience in the development of custom chatbot solutions
AI-powered understanding of language
Our chatbots leverage smart features like Natural Language Processing (NLP) to understand a wide range of user intents
Chatbot Experts
Expertise in developing a robust chatbot strategy
Projects
We can showcase successfully implemented chatbot projects for well-known brands
Do you want an overview of our service solutions related to digital customer service?
We have prepared it for you to download.
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