Chatbots are better with #Friends
Bots are increasingly making their way into our everyday lives in various places.
Why not in customer service as well? Chatbots may not completely replace your employees in the near future, but they can provide significant support. As a chatbot provider, we can assist you in automating essential customer processes.
What added value the combination of bots and human agents offers you.
Customers expect good customer service to be fast, competent, and conclusive. They also want to be assisted on whatever channel they are currently using.
With the multitude of possible channels, providing good service requires significant resources – both financially and in terms of personnel.
Because many customer inquiries and issues are repetitive, chatbots are an optimal solution for handling repetitive requests.
This way, you and your employees can focus on more complex requirements.
Where a AI chatbot enriches your customer service
Poorly worded questions, humor, or ambiguity – all these forms of expression typical for humans pose a challenge for Artificial Intelligence.
However, customized training on specific topics ensures that your bot reliably provides qualified responses 24/7.
Chatbots can handle thousands of customer inquiries simultaneously, reducing the average response time.
Furthermore, bots can enhance your service in the following ways: