Freshworks Partner Germany
Freshworks is one of the leading SaaS providers for customer service, marketing, sales, and CRM. With the right tools for every communication task, Freshworks covers every touchpoint of the customer journey and offers an optimal user interface for all operational teams. This includes Freshdesk, Freshchat, Freshservice, Freshsales, or the state-of-the-art Customer Service Suite, which combines all solutions into an intelligent network and, through integrated generative AI, brings numerous opportunities for automation and analysis.
As an official Freshworks partner in Germany and the entire DACH region, we support you with all questions regarding the complex system landscape, set it up together with you, and provide long-term support for the maximum success of your corporate communication.
Strategy
Whatever customer service challenge you may face, we will advise you on the most efficient solutions and work with you to develop the best possible tool portfolio to achieve your goals.
System
Not only on a strategic level but also on a technical level, the DSaF experts support you comprehensively. We integrate all Freshworks products into your existing system landscape and customize them according to your personal preferences.
Service
The best comes last: As a digital contact center with over 25 years of experience across all customer service channels, we can also take over your service operations with specially trained agents who leave no questions unanswered.
Does that sound fresh? We think so too! Feel free to get in touch with our expert team for an initial, no-obligation consultation 🙂
Freshdesk
Say goodbye to email and ticket chaos: Freshdesk offers everything that control and service agents have ever dreamed of. The intelligent support platform not only ensures quick, personalized, and structured handling of all incoming tickets but also eases your customer service workload with automated workflows and extensive self-service management.
In doing so, Freshdesk brings together team, tools, and AI into a unified user interface that not only optimizes your teams’ workforce management but also sustainably increases efficiency, resolution rates, and customer satisfaction.
Freshdesk
Say goodbye to email and ticket chaos: Freshdesk provides everything that control and service agents have ever dreamed of. The intelligent support platform not only ensures quick, personalized, and structured handling of all incoming tickets but also alleviates your customer service workload with automated workflows and extensive self-service management.
In doing so, Freshdesk brings together team, tools, and AI into a unified interface that not only optimizes your teams’ workforce management but also sustainably increases efficiency, resolution rates, and customer satisfaction.
Freshchat
Chat and messaging are among the most popular customer service channels, and Freshchat provides the perfect foundation for digital multichannel support across all major platforms. Just like with Freshdesk, all conversations are consolidated into a unified interface where they can be effectively managed by the service team.
Of course, Freshchat also comes with its own developed AI, which alleviates agents with intelligent chatbots and is available to your customers 24/7 for any questions they may have. Additionally, the backend provides comprehensive insights into customer behavior, team performance, and AI effectiveness—providing the best foundation for informed decisions.
Freshchat
Chat and messaging are among the most popular customer service channels, and Freshchat provides the perfect foundation for digital multichannel support across all major platforms. Just like with Freshdesk, all conversations are consolidated into a unified interface where they can be effectively managed by the service team.
Of course, Freshchat also comes with its own developed AI, which supports agents with intelligent chatbots and is available to your customers 24/7 for any questions they may have. Additionally, the backend offers comprehensive insights into customer behavior, team performance, and AI effectiveness—providing the best foundation for informed decisions.
Partners who trust our service
Our promise as a Freshworks partner
Just as we support our millions of end customers annually across over 25 service channels in various industries, we also assist you from the initial inquiry to the perfect solution. We combine our extensive experience in management, IT, and service operations with the versatile capabilities of the entire Freshworks ecosystem into a communication solution tailored precisely to your needs.
Would you like to first learn the basics of your options with Freshworks, or do you already know exactly what you need? No problem!
Whether it’s consulting, implementation, or execution: DSaF is your partner for all matters related to the leading SaaS solution in the DACH region. Just get in touch with us:
Would you like to start with the basics of your options with Freshworks, or do you already know exactly what you need? No problem!
