Your D2C Service House
Simple service solutions for small and medium-sized enterprises.
Das Smart-Service Concept
Outsourcing has never been easier!
Lack of service expertise, high personnel costs, and missing technical infrastructure are among the biggest challenges in managing customer service in the Direct to Consumer sector. At Dr. Schengber & Friends, you can leave all these worries behind and focus entirely on the core operations of your business.
Here’s how it works: Most often, specific areas generate the highest volume of customer service requests. These can include inquiries about delivery status, appointments, or order acceptance. You can now selectively outsource these areas to the service experts at DSaF and pay flexibly only for the services that have actually been provided.
Das Smart-Service Konzept
Nie war Outsourcing
so einfach
Mangelndes Service-Know-How, hohe Personalkosten und fehlende technische Infrastrukturen gehören zu den größten Herausforderungen bei der Bewältigung des Kundenservice. Bei Dr. Schengber & Friends geben Sie all’ diese Sorgen aus der Hand, und können sich ganz auf den Kernbetrieb Ihres Unternehmens fokussieren.
Und so funktioniert’s: Meist sind es bestimmte Themengebiete, die das höchste Volumen im Kundenservice generieren. Hierzu zählen zum Beispiel Anfragen zum Lieferstatus, Terminierungen oder Bestellannahmen. Diese Bereiche können Sie nun gezielt an die Service-Experten von DSaF auslagern, und zahlen dabei ganz flexibel nur die Leistungen, die tatsächlich erbracht wurden.
For every service strategy…
The Digital
Whether through live chat on your website, via mobile messenger, or on social media: Our service agents handle your customer communication on all digital contact platforms.
The Classical
Classic doesn’t necessarily mean conservative: We empathetically delight your customers via hotline, email, or contact form, and, if necessary, we’ll even dust off the fax machine.
The Digital
Whether it’s through live chat on your website, via mobile messengers, or on social media: our service agents handle your customer communication on all digital contact platforms.
The Classical
Being classic doesn’t necessarily mean being conservative: we empathetically delight your customers through the hotline, email, or contact form, and if necessary, we’ll even dust off the fax machine.
The Digital
Ob im Live-Chat auf Ihrer
Homepage, über mobile
Messenger oder Social Media:
Unsere Service-Agents übernehmen Ihre Kundenkommunikation auf allen digitalen Kontaktplattformen.
The Classical
Klassisch bedeutet nicht
gleich konservativ: Wir
begeistern Ihre Kunden
empathisch per Hotline, E-Mail oder Kontakt-Formular, und graben wenn nötig auch das Faxgerät noch mal aus.
… in any case…
Logistics
Robust Support for Your Online Store Logistics.
We handle all inquiries regarding shipping times, delivery status, delivery fees, and returns.
Support
“Have you already restarted the device?”
As your new helpdesk, we handle all types of technical inquiries regarding your products.
Commerce
How to: Conversational Commerce
We take your customers’ shopping carts to the checkout and also handle any billing inquiries.
Organisation
There’s still a lot more that can come up.
We legitimize, schedule, verify, validate, or qualify as needed.
Logistic
Strong support for your online shop logistics.
We handle all concerns regarding shipping times, delivery status, delivery fees, and returns.
Support
“Have you already restarted the device?”
As your new helpdesk, we handle all types of technical inquiries about your products.
Commerce
How to: Conversational Commerce
We take your customers’ shopping carts to the checkout and also handle all billing inquiries.
Organisation
We handle whatever else may come up.
We legitimize, schedule, verify, validate, or qualify as needed
Logistik
Starke Unterstützung für Ihre Online-Shop Logistik.
Wir bearbeiten alle Anliegen rund um Versandzeiten, Liefer-status, Liefergebühren und Retouren.
Support
“Haben Sie das Gerät schon neu gestartet?”
Als ihr neues Helpdesk übernehmen wir alle Arten von technischen Anfragen zu Ihren Produkten.
Organisation
Was halt noch so alles anfallen kann.
Wir legitimieren, terminieren, verifizieren, validieren oder qualifizieren was das Zeug hält.
Commerce
How to: Conversational Commerce
Wir tragen die Warenkörbe Ihrer Kunden zur Kasse und kümmern uns zudem um alle Rechnungsfragen.
… well-prepared!
We’re happy to provide comprehensive guidance on all technical possibilities for your customer service and, if desired, implement them directly for you.
Do you already have a CRM and contact channel structure in place? That’s not a problem either. Our service agents seamlessly integrate with your existing systems and handle your customers directly through them – Direct to Consumer.
We are happy to provide you with comprehensive advice on all technical possibilities concerning your customer service and can also implement them for you upon request.
Do you already have a CRM and contact channel structure in place? That’s not a problem either: our service agents seamlessly integrate with your existing systems to take care of your customers.
Prices
The affordable per-minute and per-piece rates form the solid foundation of the D2C Service House. Together, we construct the desired framework for your customer delight. Efficient. Transparent. Flexible.
Simple pricing structure for the best customer servicefür den besten Kundenservice
Once all requirements for your new customer service are defined in the initial consultation, we put together your individual service package.
Of course, this also includes full service: from staff training to technical issues and reporting, we consolidate all service expenses and provide them to you as a transparent offer.
If you agree with it, we can get started right away. From now on, when it comes to customer service, you can sit back and keep your expenses in check thanks to the transparent billing model.
Simple pricing structure for the best customer service
Once all the requirements for your new customer service are defined during the initial discussion, we put together your customized service package.
Here, too, we offer Full Service: From personnel training to technical aspects and reporting, we compile all service expenses and provide them to you as a transparent offer.
If you agree with this, we can get started right away. From now on, you can sit back in terms of customer service and keep a clear view of your expenses thanks to the transparent billing model.
Smart Combination: Our D2C Bestseller
Maximize Your Service Efficiency with Intelligent Chatbots
CHATBOT
Customized for You: Our intelligent chatbots from the Botcamp are designed to autonomously handle incoming inquiries 24/7, increasing the efficiency of your chat teams by collecting and transmitting crucial information to service agents in advance.
CHATSYSTEM
From Instant Chats to Long-Term Customers: Our partner, Userlike, is one of the leading providers of digital multichannel systems. By implementing their effective All-In-One messaging platform, we seamlessly align chatbots and service teams for optimal performance.
CHATTEAM
Customer Delight Direct to Consumer: The heart of your service success is DSaF’s experienced chat team. Genuine digital natives who are individually trained to meet your requirements and leave no questions unanswered, even during peak times.
CHATBOT
Passend für Sie entwickelt: Unsere intelligenten Chatbots können eingehende Anfragen rund um die Uhr autonom beantworten und die Effizienz Ihres Chatteams steigern, indem sie wichtige Informationen im Vorfeld abfragen und
an die Service-Agents übermitteln.
CHATSYSTEM
Mit Instant-Chats zu Langzeit-Kunden: Unser Partner Userlike gehört zu den führenden Anbietern digitaler Multichannel Systeme. Mit der Implementierung der effektiven All-In-One-Messaging Plattform bringen wir Chatbot und Serviceteam optimal in Einklang.
CHATTEAM
Kundenbegeisterung direct to consumer: Das Herz Ihres Service-Erfolgs ist das erfahrene Chatteam von DSaF. Echte Digital Natives, die Individuell auf Ihre Anforderungen geschult werden und auch zu Peakzeiten keine Fragen offen lassen.
Versatile Applications
Depending on the product, target audience, and brand objectives, various channels are suitable for customer communication. Whether it’s cost reduction, shorter processing times, or a digital image refresh, in the following articles, we have summarized the benefits and applications of digital customer communication for you.
Your customers are in the best hands
What delights our customers:
“Always fresh ideas, excellent collaboration, and reliable service.”
“The pragmatic approach and open, honest communication.”
“They think along and find pragmatic solutions. It’s a collaborative partnership.”
